Payments through PayPal are accepted. Portugal only, in addition to Paypal, payments can be made by bank transfer or MBway. In the latter case, payment must be completed within 72 hours from the order and sent the proof of the transaction to Suspiro email. Upon receiving cleared payment orders will be processed.
Upon receipt, Suspiro orders will be shipped between 3 to 5 working days.
When this term is not possible to accomplish the customer will receive an email warning when it will be shipped.
This term is Not ensured for Personalized items, in periods of Promotions, Sales, Christmas, or Stock rupture.
If you live in Coimbra’s area you can choose between delivery by courier or free delivery in hands, if you choose delivery in hands, shipping costs will be returned to you and I will contact you to schedule the delivery.
Orders are sent on Wednesdays and Fridays, using the Portuguese Mail Company (CTT) by registered or priority mail with track number, which is provided as soon as the order is sent.
Shipping Schedules (according to the Portuguese Mail Company):
PORTUGAL (mainland): +/- 1-3 business days
PORTUGAL (Madeiras and Açores): +/- 2-5 business days
EUROPE: +/- 5-10 business days*
REST OF THE WORLD: +/- 5-20 business days*
*these shipping times already consider the shipping time after going out from Portugal. According to your country’s shipping schedules, these times can be larger.
Orders above 50€
Please, have in mind that international shipping time varies and depending on the distance and the country the item is shipped, and orders may be delayed by local customs and may incur customs charges, fees, or local taxes that are the responsibility of the buyer. For any additional information please refer to your local customs agency.
Buy in advance!
Keep in mind when purchasing items for presents or holidays. Be aware that during Christmas courier services become more congested and time it will take longer.
Shipping costs are per order. The exact price of each shipment depends on the country of delivery and the total order weight. Please note that shipping costs also cover packaging materials and the travel to the post office also.
PORTUGAL: 4,50€ – 7,50€
EUROPE: 7,00€ – 12,00€
REST OF THE WORLD: 7,50€ – 16,00€
You can choose the personal free delivery system in the Coimbra area.
All orders are sent by registered mail, if the customer would like express shipping this should be requested through the contact form and Suspiro will send a new shipping costs price for customers approval.
It is the customer’s responsibility to provide the correct shipping address when on checkout. There is no refund for items sent to a wrong address.
If the customer wants to receive the order in a different shipping address than the invoice address, needs to follow the steps given on “Send a Gift” page mentioning that it is not a gift.
If the order is a gift and the customer wants to send it directly to the person to offer, please follow the steps given on the “Send a Gift” page mentioning that it is a gift.
All Suspiro orders are gift wrapped, ready for gift giving to anyone special to you! This is a free service that I provide aiming to make your shopping experience one to remember.
In case of lost deliveries, the total amount of the order will be refunded.
If for some reason the order is not delivered by hand, by the postman, the customer is responsible for picking it up on time, at the post office. In case of order return, due to not timely raised, a new delivery will be made upon payment of new shipping costs.
This information does not dispense the section “Delivery and Shipping Costs” query on “Terms & Conditions” page.