Please allow for slight variations in appearance between items, because that is part of the handcraft work identity. The love that has been put into the work makes each piece special! I hope you love it so much as I do!
Every scheme color computer screen is different, so, may occur some variations in color between the item and photo items.
Measurements are approximate and may vary slightly.
Right of Withdrawal
The customer has the right to withdraw from the order within 15 days without giving any reason.
The withdrawal period will expire after 15 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the client acquires, physical possession of the goods.
To exercise the right of withdrawal, the customer must inform Suspiro of the decision to withdraw from this contract by an unequivocal statement (e.g. registered letter or email).
Effects of withdrawal
When the customer withdraws from the contract, Suspiro shall reimburse all payments received, including shipping costs, without undue delay, and in any event not later than 15 days from the day on which was informed about the customer’s decision to withdraw from this contract. Reimbursement will be carried out using the same payment types that were used for the initial transaction unless expressly agreed otherwise by the two parts; in any event, will not incur any fees as a result of such reimbursement.
Suspiro may withhold reimbursement until received the items back.
The customer shall send back the items or hand them over to Suspiro, without undue delay and in any event not later than 15 days from the day the customer communicates the withdrawal from this contract to Suspiro. The deadline is met if the customer sends back the items before the period of 15 days has expired.
The customer will have to bear the direct cost of returning the items.
The customer is only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
If the return has been made for reasons other than the existence of justified defect or nonconformity of the ordered products, Suspiro will not make the reimbursement of shipping costs.
For cancellation of orders, please notify Suspiro by email or using the contact form, as soon as possible. A message confirmation will be sent to customer’s email when the order is canceled.
If the order has not yet been sent, the total costs of the order will be refunded [items value + shipping costs]. If the order has been sent already, Suspiro shall proceed in accordance with the Right of Withdrawal. (see above)
I always do my best to photograph and describe all Suspiro items as honestly as possible. Anyway, if for any reason, the customer is not completely satisfied with the purchase, the items can be returned in a period of 40 days of the original order shipment date and the client will be refunded. Please include a picture of the product in question, your original order number, and reasons for dissatisfaction.
The returned items need to be in their initial conditions. If the returned items are not in their condition, unfortunately, Suspiro cannot make a refund.
The customer is responsible for the costs of shipping a returned order in the case of deciding to return a product for other reasons than, Suspiro error or poor quality of the items. Is strongly recommended that you keep your shipping receipt and tracking number, in the event that we do not receive the returned product.
It is IMPORTANT to contact Suspiro to get detailed instructions on how to ship orders back!
If the customer receives a damaged product and it’s proven to be the result of human error, there are available three options to solve the situation:
- Return of product for full refund
- Return of product for exchange for other product
- Partial refund and keep the item
Refunds will be made for the price of the item, excluding shipping fees.
- Gift cards
- Clearance items – clearance items are final sales and are not eligible for returns or refunds. However, if an issue occurs within 30 days of receiving them the customer can reach out to Suspiro‘s customer service for assistance.
- Sale items – sale items cannot be refunded however, Suspiro is happy to exchange or credit.
This information does not dispense the section “Right of withdrawal” query on the “Terms & Conditions” page.